FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7-10 business days. Expedited shipping options are available at checkout for faster delivery. For international shipping days could be longer, but you should receive tracking updates regarding your order.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
What are the shipping costs?
Shipping costs are calculated based on your location and order size. You'll see the exact shipping cost at checkout before completing your purchase.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Items must be in their original condition.
How do I start a return?
Contact our customer service team with your order number to initiate a return. We'll provide you with return instructions and a return shipping label if applicable.
Can I exchange an item?
Yes! If you need a different size or color, contact us and we'll help you arrange an exchange. As long as the item is still available and not sold out.
Who pays for return shipping?
Return shipping costs depend on the reason for the return. If the item is defective or we made an error, we'll cover the cost. For other returns, the customer is responsible for return shipping.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart or size information in description. We recommend measuring yourself and comparing it to our size guide for the best fit.
What if I'm between sizes?
If you're between sizes, we generally recommend sizing up for a more comfortable fit. Check the product description for specific fit notes.
Do your items run true to size?
Most products include fit notes on each product page. Check the description for additional guidance.
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods displayed at checkout.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order has shipped, we cannot make changes, but you can return items once received.
Will I receive an order confirmation?
Yes, you'll receive an email confirmation immediately after placing your order with all the details of your purchase.
Do you offer gift cards?
Yes, gift cards are available for purchase on our website and make the perfect gift!
Product Information
How do I care for my items?
Care instructions are included on the tag of each garment. Generally, we recommend following the care label to maintain the quality and longevity of your items.
Are your products ethically made?
We're committed to ethical manufacturing practices. Contact us for specific information about the sourcing and production of our products.
Customer Service
How can I contact customer service?
You can reach our customer service team via email (Support@ElegantEdgeApparel.com) or chat directly by clicking the chat icon located in the bottom right corner on the website. We typically respond within 24-48 hours if you contact us through email.
Do you have a physical store?
We currently operate online only, which allows us to offer you the best prices and selection.